Once your plane has landed and you have received your luggage, please CALL or TEXT 847.322.3853 with the DOOR/VESTIBULE NUMBER that you will be exiting from. If arriving at Midway Airport proceed to door 2LL, middle aisle. All other airports proceed to the designated aisle for limousine and town car pick-ups as instructed.
If you do not see your driver at the pick-up point established on your reservation DO NOT LEAVE the airport before calling our office (IT IS THE CUSTOMER’S RESPONSIBILITY TO CALL US, you must call 847.322.3853 as provided on your confirmation). If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGED for the full price of the ride contracted, including any applicable wait time.
All reasonable efforts to contact the customer via cell numbers and all other contact information will be made before our driver is released and a trip is deemed a “NO SHOW” reservation.